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Featured Speakers

 Suryendu Bhattacharya
Suryendu Bhattacharya
Head of Finance Transformation
AXA US
 Denice Paul
Denice Paul
Vice President, Commercial
The Hartford
 Rizwan Khan
Rizwan Khan
Vice President, Continuous Improvement
Lincoln Financial Group
 Patricia Kurlansky
Patricia Kurlansky
Former Vice President, International Service Operations
The Hartford
 John Martino
John Martino
Executive Director, Operational Excellence and Integration
Aetna
 Samantha Bureau - Johnson
Samantha Bureau - Johnson
Vice President, Business Process Excellence & PMO
Blue Cross Blue Shield NC
 Douglas Cowieson
Douglas Cowieson
Senior Vice President, Administration Transformation
EmblemHealth
 Jeff Brown
Jeff Brown
Senior Vice President Regional Operations Leader
XL Catlin
 Angie Kennard
Angie Kennard
Senior Vice President, Operations, Enterprise Business Transformation
Marsh
 James Herlihy
James Herlihy
Vice President, Commercial Lines & Agency Operations
H. D. Segur Inc
 Jorge Rosas
Jorge Rosas
Vice President, Field Operations Services
Chubb
 David Pflug
David Pflug
Managing Director, Office of Business Effectiveness
TIAA-CREF

The path to operational excellence requires taking the right steps, in the right order.

All too often insurers set out to transform their business processes and go off course within 24 months. Sound familiar?

The Operational Excellence in Insurance Summit will help you get aligned and accelerate your transformation efforts. Taking place October 26-28, 2015 in Hartford, this year's summit includes case studies and roundtable discussions that go inside global insurance companies that have successfully unlocked value and delivered substantial (and sustained) improvements in performance.

Hear from over 20 industry leaders that that will teach you how to:

  • Align strategy with operations
  • Determine a clear path between process and value
  • Achieve results with speed and certainty - using the resources you already have
  • Create a unified vision and culture of operational excellence
  • Successfully execute on large-scale change initiatives
  • Take corrective action now to transform your claims processes
  • Use the customer journey to organize your business processes the way a customer experiences them

Download the agenda for full details

Secure a seat at the strategy table. No matter what your interest – claims transformation, process excellence, customer experience, BPM, enterprise integration, project management, business architecture – learn how you can go from passenger to driver in your quest for operational excellence.

Interested in getting involved? Email Summit Director Leslie Allen at enquire@iqpc.co.uk